Terms and Conditions for Online Shop:

ITEMS PURCHASED FROM THE WEBSITE

Please contact us with any queries you may have before ordering any product, advice and help cost's nothing but returning an item, just might, we're here to help, call us 01473 890654 or use the contact form below

All items come with a manufactures guarantee.

All items can be returned,  returned if they are faulty, and a replacement sent or full refund will be given

You have the right to cancel this contract within 14 days without giving any reason

The cancellation period will expire after 14 days from the day of delivery of goods into your possession : on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement, by email to info@simply-wood.net or by post to SimplyWood (East) Ltd, Gosbeck Hall, Gosbeck Ipswich, IP6 9SB. or you can also electronically fill in and submit the model cancellation form or any other clear statement on our website info@simply-wood.net If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (eg by e-mail) without delay.”.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you

We will make the reimbursement without undue delay, and not later than—

(a)     14 days after the day we receive back from you any goods supplied, or

(b)     (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c)     if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

(d)   no refund on any order or products listed as “made to measure” or “made to order” will be given

 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest You shall send back the goods or hand them over to us at Simply Wood (east) Ltd, Gosbeck Hall, Farm Entrance, Pettaugh Lane, Gosbeck, Ipswich, Suffolk IP6 9SB or we have agreed to collect the goods at our cost.

 Cancellation Form

 To; Simply Wood (east) Ltd, Gosbeck Hall, Farm Entrance, Pettaugh Lane, Gosbeck, Ipswich, Suffolk IP6 9SB

I/We………………………………………………………………hereby give notice that I/We………………………………………………………………cancel my/our contract for the sale of the following goods, order number…………………………………...for the supply of the following;

Ordered on……………………received on…………………………………

Name of consumer(s)…………………………………………………………………………………………….

Address of consumer(s)………………………………………………………………………………………….

Signature of consumer(s)………………………………………………………………………………………… (only if this form is notified on paper),

Date.......................................................................................................

 

 

                                   

Document information

                                   

 

                                    Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Date made

11/12/2013

                       

DUE TO COVID19 STOCKS ARE VERY LOW AND WE ARE EXPERIENCING LONG DELAYS IN PROCESSING ORDERS DUE TO THIS. WE WILL NOTIFY YOU BY RETURN AND LET YOU KNOW THE APPROXIMMATE WAITING TIME, IF THIS IS NOT SUITABLE PLEASE CANCLE YOUR ORDER AND WE WILL ISSUE YOU A FULL REFUND, THANK YOU