Terms and Conditions:
The "estimate" is the basis of the contract formed between the customer or business and SimplyWood (East) Ltd. “Estimate,” the meaning of estimate in all cases mean's an "approximation", an estimated cost of the goods to be supplied at the initial time, date of the estimate. In no uncertain terms is the “estimate” deemed a "quotation". The “estimate” will always be based on the layout, of the kitchen, bedroom, etc or product and will be itemized accordingly to the drawings provided or product ordered. You, customer or business, will only be charged for what you have purchased, each product clearly defined in all cases, on your design and correspondingly your estimate. Your invoice will be subject to the final “estimate” based on the product you have received and agreed, kitchen, bedroom, etc, or product. If nothing has changed from the beginning of our “contract” based on the “estimate” in any way, the price of the items, overall price will not have changed. If the contents of the kitchen, bedroom, etc, or product "have" changed then so will the “estimate” and in all cases the changes will be clearly defined, with the "exception" of appliances, the price given is only valid from the date of the estimate for 7 working days unless secured with a 25% deposit or paid for in full, you as the customer or business will be aware in all cases of any changes that you as the customer or business have asked for. Any changes that SimplyWood would make, i.e structural changes to units etc, "no" cost would be incurred by the customer or business. Changes that incur a charge to the “estimate” can be; changes to door style’s, finishes, change of unit configuration, a cupboard to a drawer pack or an item of storage for instance, handles, worktops, appliances also see "exception" etc. Indeed the “estimate” can also be less than the original “estimate” and it will be clearly shown in the final estimate issued with our invoice. Previous estimates will be available for comparison, on request, although you should have already received these. In all cases it is advisable to check your estimate, and contact us if you have any queries or are unsure of anything listed on your estimate. If SimplyWood was to have unintentionally omitted an item of consequence then we would invoice you separately for the item, with our apologies.
Provision of drawings, plan's, estimates;
We offer a planning service and an initial consultation free of charge for one set of plans, without dimensions and an estimate based on this plan, there after if they are amended they are chargeable at £199 plus VAT but would be available with dimensions. If after supplying you with plans etc with any kind of measurements, for the installation of utilities etc, again this is chargeable at £199.00 + VAT. If the kitchen, bedroom, bathroom or other is to be purchased from SimplyWood, then no fee is charged for any amount of plans or estimates.
All plans are the copyright of Simply Wood (East) Ltd until they have been paid for in full, either supplied as design only or with supply only, supply & fitting.
The invoice will be dated from the date of issue of goods, or supply only or the start of an installation of the products/order
All payments must be paid in accordance to the sum of the “invoice only”
No sum of monies for “what-so-ever shall be omitted from the invoice”
Any discrepancies of the “invoice” to be confirmed in writing within 3 working days of issue, and if in the case of discrepancies occurring and re-issue of the invoice, amended, it shall still be payable within the specified date of issue of the original invoice
The term “trade” in all cases refer’s to business to business only
Trade Terms in all case are 30 days, meaning 30 days from the date of issue of the invoice set out as stated above, 30 day’s free credit. Thereafter 30 days unless agreed in writing “only” (letter, email etc) to extend these terms by mutual agreement. Thereafter in accordance with the law we would be entitled to charge interest per day at the Bank of England’s base rate + 8.5% plus any reasonable costs for the recovery of the total sum of the original invoice, interest. In all events it is in the customer or business to inform SimplyWood (East) Ltd of any reason for nonpayment within these terms, and for arrangements to be made for mutual benefit as and when payment can be made, in writing only.
“Where payments are asked for by return” In some cases there will be no credit given to business to business or customer on some products that SimplyWood (East) Ltd supplies. The customer or business will be made aware payment will be due on issue of an invoice agreeing to the purchase. When a purchase is made in this way the product becomes the customer or business's property thereafter and therefore the subject of seller’s terms and conditions, subject to the good’s being presented by SimplyWood (East) Ltd in good, satisfactory condition in all cases and fit for purpose in all cases. If for any reason the order is cancelled by customer or business after the order has been placed it maybe subject to the sellers return T&C’s and maybe subject to additional cost’s that are outside Simply Wood (East) Ltd control
After the estimate has been agreed to by confirmation in writing only, usually by email it will be deemed by the customer/business that thereafter the order has been processed and therefor cannot be cancelled as all our products are "made to order".
Cancellation of, return of Appliances and Third Party Products
These can be cancelled and returned but maybe subject to a "re-stocking fee" issued by the seller, wherever possible to be returned in their original packaging. This statement is not applicable to damaged items, please let us know as soon as possible so that we may get the items replaced as soon as possible.
After Purchasing a Kitchen from Simply Wood
We, Simply Wood (East) Ltd, undertake to guarantee for the period of 20 years from the date of purchase on the carcass only, doors, drawers, doors and Frames manufactured by Simply Wood. Warranty of third party products (products not manufactured by SimplyWood) doors, panels, plinths, cornice, light pelmets are subject to a 1 year warranty in all cases but would be subject to an additional manufacturer's warranty (5 years (from 01/01/20) from the date of purchase only in all cases) (all 3rd party products, door's panels, components etc are subject to a total of 4 years prior to the 01/01/20 on a sliding scale even after the warranty has lapsed to show good faith) the guarantee does not apply to worktops but in all cases we would hope to achieve customer satisfaction during which we will replace, or repair, at our discretion, any unit that is defective as a result of faulty design, materials or workmanship (of manufacture not installation). Please note that the Guarantee does not cover defects arising from reasonable wear and tear of the unit and you will be expected to take reasonable care of the product (see below for further information on care of product). The benefit of the Guarantee will only be available for the guarantee period to the original purchaser of the furniture. The Guarantee is only valid in the U.K and is based on FULL payment of all goods. The product shall be subject to normal domestic use only, this Guarantee is given in addition to and does not affect your statutory rights
Care of Kitchen Units
Timber doors: Wood is a natural product and the different grains and textures in the wood often means there are a variety of tonal differences in the doors and drawer fronts. Prior to fitting, lay out the door and drawer fronts and adjust the positions to get the best overall balance. As with a painted kitchen we will ensure of a "good match" to a selected colour but the colour may vary slightly depending on the wood chosen but in all cases care will be taken to reproduce the colour to a sample or swatch and wherever possible we would ask for it to be approved before finishing. Exposure to daylight will change the appearance of the natural wood and facias. Each type of timber reacts differently and at a different rate, becoming darker, richer and with more contrast. Exposure to direct sunlight will bleach wooden furniture. Bleaching of colours can affect your furniture within two months and will be different on each of the door and drawer front component depending upon its position relative to the windows Installation in recently plastered properties can see the moisture drawn into the timber causing a slight swelling, which will reduce when the relative humidity returns to normal. The degree of reaction is dependent on the timber type. Solid timber doors can also be affected by heat and water and will wear accordingly. Timber doors have an 10 year manufacture's warranty.
Vinyl doors: Vinyl wrapped:
MDF doors will be affected by heat and water. Care should be taken to ensure the edges of doors are not exposed to prolonged or repeated heat from appliances, dishwasher, ovens, microwaves, etc, with kettle's and toaster's the heat will rise to the underside of wall units and can cause delamination. Integrated extractor doors are opened with the extractor in operation when a hob is in use. Care should be taken to ensure the edges of doors are not doused in water. Exposure to direct sunlight will eventually bleach the colours slightly and will be different on each of the door and drawer front component depending upon their position relative to the windows. Care should be taken when washing floors that excessive water is not applied to prevent the Plinth from over exposure to water which may cause them to swell eventually. The doors have an additional 1 + 3 year manufactures warranty from the date of purchase before 01/01/20 and a total of 1 + 5 years thereafter, see above for details
IMPORTANT NOTE, any 3rd party product, i.e any item that is not actually manufactured by SimplyWood but it supplied by SimplyWood as part of there product is subject to the 3rd party manufacturers warranty only, if the product is deemed defective and replaced under that manufacturers warranty it will be supplied under those T&C's but will not include the replacement fitting of the item or cost of delivery whether it is a door, drawer or any component(s), unless it is within 1 year of installation, thereafter this will be chargeable
The above warranties are only applicable for domestic application, commercial & rental warranties are 2 year, this does not affect your statutory rights, should there be an problem of any kind we will do all we can to help you resolve any issues. With care your kitchen should give you good service and last 10 years or more, we use the best quality materials to ensure this at SimplyWood
ITEMS PURCHASED FROM THE WEBSITE
Please contact us with any queries you may have before ordering any product, advice and help cost's nothing but returning an item, just might, we're here to help, call us 01473 890654 or use the contact form below
All items come with a manufactures guarantee.
All items can be returned if faulty, and a replacement sent or full refund will be given
Unwanted items, or items wrongly ordered will incur a 30% re-stocking fee, and to be returned at customers cost