Terms and Conditions:

After Purchasing a Kitchen from Simply Wood

We, Simply Wood (East) Ltd, undertake to guarantee for the period of 10 years from the date of purchase on the carcass only (warranty of doors, panels, plinths, cornice, light pelmets are subject to a 1 year warranty in all cases but would be subject to an additional manufacturer's warranty (6 years from the date of purchase) the guarantee does not apply to worktops but in all cases we would hope to achieve customer satisfaction  during which we will replace, or repair, at our discretion, any unit that is defective as a result of faulty design, materials or workmanship (of manufacture not installation). Please note that the Guarantee does not cover defects arising from reasonable wear and tear of the unit and you will be expected to take reasonable care of the product (see below for further information on care of product). The benefit of the Guarantee will only be available for the guarantee period to the original purchaser of the furniture. The Guarantee is only valid in the U.K and is based on FULL payment of all goods. The product shall be subject to normal domestic use only, this Guarantee is given in addition to and does not affect your statutory rights

Care of Kitchen Units
Timber doors: Wood is a natural product and the different grains and textures in the wood often means there are a variety of tonal differences in the doors and drawer fronts. Prior to fitting, lay out the door and drawer fronts and adjust the positions to get the best overall balance. As with a painted kitchen we will ensure of a "good match" to a selected colour but the colour may vary slightly depending on the wood chosen but in all cases care will be taken to reproduce the colour to a sample or swatch and wherever possible we would ask for it to be approved before finishing. Exposure to daylight will change the appearance of the natural wood and fascias. Each type of timber reacts differently and at a different rate, becoming darker, richer and with more contrast. Exposure to direct sunlight will bleach wooden furniture. Bleaching of colours can affect your furniture within two months and will be different on each of the door and drawer front component depending upon its position relative to the windows Installation in recently plastered properties can see the moisture drawn into the timber causing a slight swelling, which will reduce when the relative humidity returns to normal. The degree of reaction is dependent on the timber type. Timber doors have a 5 year maunfactures warranty
Vinyl doors: Vinyl wrappe
d MDF doors will be affected by heat and water. Care should be taken to ensure the edges of doors are not exposed to prolonged or excessive heat from small domestic appliances (kettle, toaster, etc) and integrated extractor doors are opened with the extractor in operation when a hob is in use. Care should be taken to ensure the edges of doors are not doused in water. Exposure to direct sunlight will eventually bleach the colours slightly and will be different on each of the door and drawer front component depending upon their position relative to the windows. The doors have a 3 year maunfactures warranty.

IMPORTANT NOTE, any 3rd party product, i.e any item that is not actually manufactured by SimplyWood but it supplied by SimplyWood as part of there product is subject to the manufactuerers warranty only, if the product is deemed defective and replaced under that manufacturers warranty it will be supplied under those terms but will not include the replacment fitting of the item or cost of delivery whether it is a door, drawer or any component(s), unless it is within 1 year of installation, thereafter this will be chargeable

The above warranties are only applicable for domestic application, commercial & rental warranties are 2 year, this does not affect your statutory rights, should there be an problem of any kind we will do all we can to help you resolve any issues. With care your kitchen should give you good service and last 10 years or more, we use the best quality materials to ensure this at SimplyWood