Terms and Conditions for Online Shop:

ITEMS PURCHASED FROM THE WEBSITE

Please contact us with any queries you may have before ordering any product, advice and help cost's nothing but returning an item, just might, we're here to help, call us 01473 890654 or use the contact form below

All items come with a manufactures guarantee.

All items can be returned,  returned if they are faulty, and a replacement sent or full refund will be given

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day of delivery of goods into your possession

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you

We will make the reimbursement without undue delay, and not later than—

(a)     14 days after the day we receive back from you any goods supplied, or

(b)     (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c)     if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

   (d)   no refund on any order or products listed as “made to measure” or “made to order” will be given

 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

  1  “ in the case of a contract for the regular delivery of goods during a defined period of time: “on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good.”.

 2   “You can also electronically fill in and submit the model cancellation form or any other clear statement on our website, SimplyWood, If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (eg by e-mail) without delay.”.

3     In the case of sales contracts in which you have not offered to collect the goods in the event of cancellation insert the following: “We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.”.

4     If the consumer has received goods in connection with the contract

—“We will collect the goods.”; or,

—“You shall send back the goods or hand them over to us or … Simply Wood (east) Ltd, Gosbeck Hall, Farm Entrance, Pettaugh Lane, Gosbeck, Ipswich, Suffolk IP6 9SB,

, [of the person authorised by you to receive the goods], without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.”

—“We will bear the cost of returning the goods.”;

—“You will have to bear the direct cost of returning the goods”;

—If, in a distance contract, you do not offer to bear the cost of returning the goods and the goods, by their nature, cannot normally be returned by post: “You will have to bear the direct cost of returning the goods, … EUR [insert the amount].”; or if the cost of returning the goods cannot reasonably be calculated in advance: “You will have to bear the direct cost of returning the goods. The cost is estimated at a maximum of approximately … EUR [insert the amount].”; or

—If, in an off-premises contract, the goods, by their nature, cannot normally be returned by post and have been delivered to the consumer's home at the time of the conclusion of the contract: “We will collect the goods at our own expense.”; and,

 “You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.” With the exception of “made to measure” or “made to order” these are non returnable

 “If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.”.

 Cancellation Form

 To; Simply Wood (east) Ltd, Gosbeck Hall, Farm Entrance, Pettaugh Lane, Gosbeck, Ipswich, Suffolk IP6 9SB

I/We………………………………………………………………hereby give notice that I/We………………………………………………………………cancel my/our contract for the sale of the following goods, order number…………………………………...for the supply of the following;

Ordered on……………………received on…………………………………

Name of consumer(s)…………………………………………………………………………………………….

Address of consumer(s)………………………………………………………………………………………….

Signature of consumer(s)………………………………………………………………………………………… (only if this form is notified on paper),

Date.......................................................................................................

 

 

                                   

Document information

                                   

 

                                    Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Date made

11/12/2013

                       

DUE TO COVID19 STOCKS ARE VERY LOW AND WE ARE EXPERIENCING LONG DELAYS IN PROCESSING ORDERS DUE TO THIS. WE WILL NOTIFY YOU BY RETURN AND LET YOU KNOW THE APPROXIMMATE WAITING TIME, IF THIS IS NOT SUITABLE PLEASE CANCLE YOUR ORDER AND WE WILL ISSUE YOU A FULL REFUND, THANK YOU/